Case Studies > Smart Support for Smartphones

Smart Support for Smartphones

Applicable Industries

Telecommunications

The Customer

Telenor Group

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About The Customer

Telenor Group provides mobile, broadband and TV telecommunications services worldwide from Central Eastern Europe to Asia. Norway’s national telephone service company, Telenor Group has grown into the world’s seventh largest mobile provider, w

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The Challenge

In order to revitalize and upgrade its customer service, Telenor Group needed a remote support system. Telenoreksperten, needed to provide immediate, 24/7 access to customers. The support team had to provide assistance for a wide range of technical issues, including Internet access, networking and Wi-Fi setup problems. Telenor needed a remote solution that worked for PCs, Macs and mobile devices.

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The Solution

Telenor introduced a new customer service offering featuring LogMeIn Rescue’s mobile capabilities. Immediately, Telenor improved the extent and speed of its remote support capabilities. Even as the customers’ devices and technical issues became more complex, Rescue enabled the company to meet and even exceed support expectations. Software Components - LogMeIn Rescue

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Data Collected

Access Control Status, Asset Registry, Asset Status Tracking, Communication Performance

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Operational Impact

[Process Optimization - Remote Control]
Real-time visibility, monitoring, and control of equipment improves asset and resource efficiency.
[Management Effectiveness - Internal Collaboration]
Deeper integration of information across departments and business units improves internal collaboration and end-to-end customer service.

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Quantitative Benefit

Since 2008, Telenoreksperten has handled more than 160,000 customer requests with LogMeIn Rescue.

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