Enabling Business Growth Strategies
Applicable Industries
- Oil & Gas
Services
- System Integration
The Customer
Penn West Energy Trust
About The Customer
Penn West Energy Trust (Penn West) is one of Canada’s largest oil & gas producers. Located in Calgary, Alberta, the company leveraged mergers and acquisitions to grow ten times its original size within a decade.
The Challenge
Penn West needed a premise-based solution with a lower total cost of ownership and the flexibility to accommodate its expansion goals. Their legacy, Centrex solution was expensive and inflexible.
The Solution
The solution includes communications framework: UNIVERGE360, communication server: UNIVERGE SV7000 IP telephony server, remote nodes: Survivable Remote Media Gateways (SRMGs), contact center environment: CallCenterWorX, system management: UNIVERGE MA4000 w/LDAP integration and NEC Dealer: WBM Office Systems (Calgary, Alberta).
Software Components
- CallCenterWorX: Contact-center environment
- UNIVERGE MA4000 w/LDAP integration: system management
- WBM Office Systems: NEC Dealer
Software Components
- CallCenterWorX: Contact-center environment
- UNIVERGE MA4000 w/LDAP integration: system management
- WBM Office Systems: NEC Dealer
Operational Impact
Quantitative Benefit
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