TKE had a number of initiatives underway around the world to enable remote monitoring of its elevators. However, none of the solutions provided the data and insight required to move from a traditional reactive maintenance approach to one that is predictive and even preemptive, and all were challenged by information overload issues that limited their value. TKE wanted a solution that would enable it to anticipate and quickly resolve maintenance issues for the majority of the 1.2 million elevators it services across the globe.