It is challenging to manage government assets overseas and related operations cost-effectively while providing superior service levels to end users. GSA wants to move from green screens to a user-friendly graphical user interface (GUI) for applications that support Federal Asset Management functions, without requiring extensive, time-consuming and costly changes.

Following rapid growth since its launch in 2008, Phicomm required a standardized approach to service management to replace the previous manual processes and enable IT service delivery to be more productive and efficient.