It is challenging to manage government assets overseas and related operations cost-effectively while providing superior service levels to end users. GSA wants to move from green screens to a user-friendly graphical user interface (GUI) for applications that support Federal Asset Management functions, without requiring extensive, time-consuming and costly changes.

Minimise the risk of an interruption to global operations, and better support the efforts of end users without adding complexity or increasing management burden.

Following rapid growth since its launch in 2008, Phicomm required a standardized approach to service management to replace the previous manual processes and enable IT service delivery to be more productive and efficient.