Albuquerque Bernalillo County Water Utility Authority

The problem of meter inoperability was driven by several process issues, including large backorders of work orders, a lack of system integration with their enterprise asset management system, manual data entry processes, poor data integrity and the use of multiple systems for work order tracking.

Albuquerque Water needed a workforce management solution that would move them from their paper-based service order environment to complete automation of service order work. The utility determined they required a solution that was fully integrated with their enterprise asset management system and provided clear processes to transform their field operations, and at the same time reduce costs and achieve meter maintenance.

“We chose Clevest Mobile Workforce Management to automate our field operations based on their experience with water utilities,” explained Juaquin Zamora, Project Manager and AMI System Specialist at Albuquerque Water. “Now Albuquerque Water technicians in the field use Clevest’s WorkBook mobile application do complete field work and capture data in streamlined mobile workflows. This data is sent in real-time to staff in the office and automatically updates their asset management system. We have eliminated the need for someone in the office to do manual data entry from paper into a computer – which is saving us up to 6 hours every day!”

• [Efficiency Improvement - Maintenance]
  Reduce MTTR (mean time to repair) for meters to less than 48 hour
• [Efficiency Improvement - Labor]
  Reduce drive miles and corresponding carbon emissions by 500K/year through Clevest’s Enterprise Scheduling engine to route dispatched technicians more efficiently

• Improve technician productivity through automated dispatching and efficient routing 

• Improve data integrity by reducing human error and ensuring all data is captured in a timely manner.

• Through workforce automation technology, Albuquerque Water is reducing lost revenue from zero-read meters and achieving operational cost savings. They have achieved significant improvements in data integrity, and are improving their customer satisfaction with fewer incorrect bill estimates and faster repair times.